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RIGHT CHOICE POSTPARTUM CARE

Updated 2026-07-14 · 2,548 reviewed · 128 listed · Scored from 37 Google reviews · How we rank ›

4.2(37) 66 composite score See reviews on Google ✓ Google-verified
Confinement & Postnatal CarePrenatal Checkups & Obstetrics24/7 Emergency & On-Call Support
RIGHT CHOICE POSTPARTUM CARE
Services
Confinement & Postnatal Care, Prenatal Checkups & Obstetrics, 24/7 Emergency & On-Call Support
Reviews
37

What recent reviews say

Most mothers report deeply positive stays: clean rooms, attentive nurses named by first name, owner Cindy's hands-on involvement, and varied nutritious meals support smooth recovery. Traditional Chinese medicine practitioners, massage, and daily baby monitoring (including light therapy for jaundice) are standout services.

Two serious complaints surface: one infant suffered genitalia scalding during bathing requiring hospitalization; another mother faced room shuffling, minimal in-room snacks, and slow lactation support when distressed. Staff response to these incidents appears insufficient. Service quality hinges on package selection and staff assignment.

Praised for
  • caring owner Cindy and attentive staff
  • spacious rooms, clean facility
  • nutritious, varied meals with five servings daily
  • comprehensive postnatal services (TCM, massage, lactation support)
  • skilled baby care and nursing guidance
Watch-outs
  • infant scalding incident requiring hospitalization
  • inconsistent room allocation for early arrivals
  • staff unavailability during lactation issues
  • limited in-room snacks
  • poor communication after negative health incidents
caring-staffknowledgeable-doctorsclean-facilitycomfortable-environmentfriendly-nursesreassuring-bedside-manner
Best for: First-time mothers seeking guidance on newborn care, breastfeeding support, and recovery in a facility-based setting.
Think twice if: Infant safety protocols may be inconsistent (scalding incident reported); early-arriving mothers should clarify exact room placement before booking.

Strengths

  • hands-on owner oversight and responsive service adjustments
  • TCM practitioners and massage therapy included
  • 1-on-2 nurse-to-baby ratio with experience in baby bathing and jaundice monitoring
  • locally-hired nursing staff (not outsourced)

Worth knowing

  • Owner Cindy personally delivers meals daily to each room and manages package customization
  • Nurse Joanne and lactation specialists cited for exceptional breastfeeding and emotional support
  • Nurses (Lynn, Liza, Rose, Alisha) trained in jaundice light therapy, umbilical cord care, baby massage, and soothing techniques
  • Daily room disinfection
  • Karaoke room and beauty services (facials, hairdressing) available on-site
  • Elevator access for mothers with wound pain
  • 1-on-2 nurse-to-baby ratio
  • Traditional Chinese medicine practitioner visits for pelvic floor repair, diastasis recti treatment, and herbal remedies

What reviews say by service

Confinement & Postnatal Care
Spacious rooms, excellent meal variety, comprehensive recovery services (TCM, massage, wound care). One severe scalding incident and one complaint of poor incident response and limited snacks.
Prenatal Checkups & Obstetrics
No clear review evidence of prenatal check-up services.
24/7 Emergency & On-Call Support
Nurses monitor babies for jaundice with light therapy and in-house testing; mothers report feeling safe leaving babies under 24-hour care.

How it compares

  • Rated 4.2 against a 4.71 average across the 78 confinement & postnatal care businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 59
Review volume 69
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 0

Rating breakdown

5
28
4
2
3
0
2
0
1
7

Contact

Address
19 Jalan 26 Kg Cheras Baru Wilayah, 56000 Cheras, Wilayah Persekutuan Kuala Lumpur
Open in Google Maps

Last verified 2026-07-14

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

Find more in this area

Kuala Lumpur

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Common questions

What meals are included?
Five meals per day, home-style nutritious cooking prepared on-site by local chefs. Most reviewers report variety with minimal repetition; menu can be customized for dietary preferences or lactation support (e.g., durian, lactation cookies).
Are rooms private?
Rooms are spacious with private bathrooms and terraces. An elevator is available for mothers with wound soreness. Early arrivals may be moved to alternate spaces (karaoke or massage rooms) for the first few days; confirm exact placement before booking.
What baby care training is included?
Nurses teach bathing, burping, massage, head-lifting exercises, and soothing. Jaundice monitoring with light therapy and daily testing are provided; mothers are notified if hospital follow-up is needed.

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Last updated 2026-07-14